Clinic POLICY
Clinic Policy
Welcome to Alive Chiropractic Poundbury
At Alive Chiropractic, we are committed to providing the highest quality care and a smooth experience for all our clients. To ensure fairness and efficiency for everyone, we have established the following policies:
Appointment Cancellation and Rescheduling Policy
24-Hour Notice Required
We kindly ask that you provide at leastย 24 hours’ noticeย if you need to cancel or reschedule your appointment.
This allows us to offer the time slot to another client in need
Late Cancellations and No-Shows
Appointments cancelled with less than 24 hours’ notice, or missed without any notice, will incur a full charge.
This policy applies to all non-emergency cancellations.
Emergency Exceptions
We understand that genuine emergencies or unavoidable situations may arise. In such cases, please let us know as soon as possible, and we will evaluate your situation to waive any fees.
Late Arrivals
Arriving Late (Within Appointment Time)
If you arrive late for your scheduled appointment, we will do our best to accommodate you within the remaining time OR โ if the next client is already waiting โ assign your slot to the next client. This means you may have to wait a few minutes to avoid disrupting other appointments.
Arriving Late (Exceeding Appointment Time)
If you arrive so late that the appointment cannot proceed, we will still try our best to accommodate you, but it some cases it will be considered a no-show, and the cancellation policy will apply.
Payment and Refund Policy
Payment Due at Time of Service
Payment for all services is due at the time of booking, unless prior arrangements have been made.
Prepaid Packages and Deposits
Prepaid packages and deposits are non-refundable but may be applied to rescheduled appointments if cancelled within the 24-hour window.
Should the client decide to pause or interrupt care, any unused sessions within a prepaid package will be refunded. Refund requests must be submitted in writing and will be processed within 30 days of the request.
Direct Debit Arrangements
Clients who choose the direct debit option for payments retain full control over this arrangement. Direct debit agreements do not bind the client in any way and can be adjusted or paused at any time.
Maintenance clients, or those who wish to temporarily pause payments due to holidays or other personal reasons, are welcome to contact the clinic for assistance in modifying or suspending their direct debit arrangements. Our team will be happy to support you in making these changes.
Respect for Staff and Other Clients
Behavioural Expectations
We ask all clients to treat our staff and other clients with respect. Disruptive or inappropriate behaviour may result in refusal of service.
Cleanliness, Hygiene and Illness
For the safety and comfort of everyone, we politely ask clients to adhere to basicย hygiene standardsย before arriving for appointments.
If you are ill, have the symptoms of a cold/flu or any other contagious illness, do not come to the clinic. Call to re-schedule your appointment and rest assured you will not lose your session.
ย
ย
Confidentiality
- All client information is kept strictly confidential in accordance with privacy laws. Your trust is important to us.
ย
Acknowledgment of Policies
By scheduling an appointment with Alive Chiropractic, you acknowledge and agree to these policies. If you have any questions or concerns, please donโt hesitate to contact us.
Thank you for choosing Alive Chiropractic. We look forward to helping you achieve your health and wellness goals!
ย
Sincerely,
Edoardo Elisei, Doctor of Chiropractic
Director
Alive Chiropractic Poundbury
01305602314
Alive Chiropractic Poundbury
1C Crown gate square DT1 3EJ
Poundbury, Dorchester
Email Address
reception@alivechiropractic.co.uk
Phone Number
01305602314
07845096314
A collection of informative and engaging videos that offer visual insights into the world of chiropractic care. Visual content is a powerful tool for education and empowerment, allowing you to deepen your understanding of chiropractic principles, techniques, and the benefits of maintaining a healthy spine.
Chiropractic techniques
Chronic lower back pain is one of the most common musculoskeletal conditions causing disability and absence from work worldwide.
What is pain?
Sometimes, neck pain can be accompanied by radiating pain towards the shoulder blade or โ in some cases โ towards the arms.
How often should I see my chiropractor?
If you suffer from frequent headaches or migraines, chiropractic care can provide effective relief.ย









I have 38 years of patchy recovery from a nursing back injury.
This intensive approach has markedly reduced my painful episodes and spinal posture problems.
My family has noticed a big difference in me with many obvious and subtle improvements.
I look forward to continuing this progress with both Edo and Phil to achieve further improvements.






Saved me from different injuries and helped me a lot of chronic issues I was dealing with.
He is a saviour.
Highly recommended









You are always polite, very knowledgeable with great approach to patients.
To all interested - do not hesitate, I highly recommend! See you soon!

Will definitely be visiting again!

I would fully recommend Alive Chiropractic,
Edo is a very warm, welcoming caring and does not judge.





He explained what and how he was going to help me , had an extensive treatment period to begin with and then became a monthly visitor .
He has been so much help to me over this time and I would recommend his gifts to everyone.
A truly lovely man and gifted communicator and practitioner.
If in pain go and give him a try , living in a body that feels like a prison is no fun but this guy has the keys to set you free!

Offers practical advice for individuals of any age
Explains proposed programs well
Very confident that treatment will be successful
Highly recommend
I am sleeping more comfortably again, my walking has improved too, my confidence has improved, I was treated with great respect. I have learnt new exercises which also has helped thanks to Ed owner of Alive chiropractor and Phil too for his excellent deep tissue massage therapy. I cannot thank them both enough, I feel like a new person!
Iโve now signed up for a regular maintenance programme. Thank you both very much, itโs very much appreciated.

He certainly has 'healing hands'.
Clearly passionate about his profession, not only does his treatment keep you supple. He also gives plenty of advise & exercises to keep yourself active.
The waiting room area is that of peace & tranquility with soothing background music.
There is ample free parking.
You've nothing to lose but everything to gain if you want to stay fit, healthy and active.
I highly recommend his expertise & personalised approach.
I highly recommend Edo and Alive Chiropractic. Great service from initial assessment, to treatment, and ongoing progress checks. As well as a range of exercises to continue at home.
As well as the work he done with me in the clinic, he has taught me many different exercises to help me with the problems in which i suffer with, as well as explaining to me how my diet can also help me going forward.
He has been a great help, and i shall continue to see him in the future so that he can help me maintain ( and improve) my well being.
Regards
Peter



Dr Edo provides a whole body approach to resolving chiropractic issues. His care plan to help solve your unique issues is fantastic, short and simple adjustments rather than long sessions of big adjustments has worked brilliantly for me. Communications are easy and booking ahead is brilliant for me and my schedule.
I canโt recommend Alive highly enough!

The reception is also very welcoming. I very much recommend this place!




Dr Edo is professional, knowledge, and believes firmly in his work which he is clearly passionate about. I feel he has an empowering vision, cares deeply, and has a refreshing balance of western and eastern understanding. Because of this, Dr Edo has a deeper, holistic approach by taking into account all aspects of one's lifestyle (diet, exercise, mental/emotional state) in sessions. For someone like myself who values a holistic perspective on health, Dr Edo's approach is invaluable and helped me relax and feel at great ease. Sam in reception is lovely and you instantly feel welcomed when coming in for a session also. Thank you to you both. Highly recommend!



Thank you!






I will happily recommend Alive Chiropractic to my friends.


Ed takes a very holistic approach, encouraging me to lose weight and work on different rehab exercises to reinforce the manipulations and adjustments he made.
Here I am some three months on, I weigh a lot less, I have incredible flexibility in my lower back and can now touch my toes and, best of all. I have full flexibility of my neck.
Eds holistic approach really works, he is very approachable and easy to chat about things with.
One caveat, Ed knows when you haven't done your exercises so don't cheat. ๐
I cannot thank him enough for the massive improvements in my health and his encouraging me to make little changes for a healthier long term lifestyle.
